Operations Supervisor (Workplace 3650) at Tek Specialists

Tek Specialists offers the providers of a uniquely passionate and skilled workforce that takes intense delight in serving to firms handle their enterprise operations. We care concerning the work we do, the businesses we associate with and the shoppers they serve.
We’re recruiting to fill the place of:

Job Title: Operations Supervisor (Workplace 3650)

Location: Lagos

Job Description

  • We’re rising quickly. Would you want to hitch us?
  • Are you on the lookout for a quickly rising firm to take your profession to the following stage?
  • Do you could have a ardour for delivering best-in-class IT help on to shoppers?
  • Does taking duty for delivering extraordinary customer support whereas travelling the world curiosity you?
  • Tek Specialists offers enterprise and IT outsourcing providers, and we take intense delight in serving to firms deal with their enterprise operations.

What are we on the lookout for?

  • We’re on the lookout for a famous person Operations supervisor of Workplace 365 to hitch our administration staff.
  • With a background in IT help and intensive buyer expertise, you’ll monitor, develop and lead the general efficiency and targets of your workers setting and surpassing targets.
  • Your success will likely be pushed out of your earlier expertise of main help groups of at the least 500 folks unfold throughout the globe.
  • Reporting to the Chief Operations Officer, you should have full management to ship distinctive buyer help 24/7 worldwide, for a number one world tech firm.

Job Duties and Duties

  • Professional-actively handle shopper, workers and organizational necessities to satisfy key buyer KPI`s and SLA’s together with correct reporting of efficiency and supply.
  • Guarantee efficient shopper supply by administration of headcount, expertise acquisition; strains of communications with inside and exterior companions, efficiency administration and folks improvement.
  • Take possession of enterprise processed which can contain constructing new or bettering present processed after which implementation and upkeep.
  • Guarantee stakeholders (inside and exterior) are proactively managed together with senior shopper contacts, worldwide stakeholders and companions together with such areas as operational updates, plans and points and enterprise and workflow evaluations to diagnose areas of enchancment.
  • Driving CSAT and pushing for reaching an additional mile – development and growth for LOBs primarily based in partnership and ace outcomes.
  • Consumer Interplay – managing the connection and model; Innovation to enhance effectivity and effectiveness of service supply.
  • Handle motion planning and implementation of outcomes by making certain efficient reporting is in place.

Key {qualifications}

  • 10+ years of related expertise within the IT/BPO sector.
  • Sturdy organizational, planning, management and administration abilities with displays abilities all delivered with a assured {and professional} method.
  • Expertise main a help staff of at the least 300 world staff members.
  • Glorious comfortable abilities together with important pondering, resolution making, battle decision, affect and negotiation abilities.
  • Expertise in multinational atmosphere.
  • Dedicated to self-development and the event of others.
Utility Closing Date

22nd July, 2020.

Recommended For You

About the Author: admin

Leave a Reply

Your email address will not be published. Required fields are marked *