Technical Assist Engineer at Tek Specialists

Tek Specialists offers the providers of a uniquely passionate and skilled workforce that takes intense satisfaction in serving to corporations handle their enterprise operations. We care in regards to the work we do, the businesses we associate with and the purchasers they serve.
Description

  • We’re rising quickly and in search of Technical Assist Engineers to affix one in every of our assist groups.

Concerning the Position

  • As a customer-facing assist engineer, your function will probably be to supply telephone and email-based technical assist to company prospects whereas guaranteeing ticket decision and buyer satisfaction.

What we’re in search of

  • Folks with all ranges of expertise so if you’re simply beginning in your profession or have been a assist engineer or supervisor, that is the function for you.

Working with one in every of our key prospects, you’ll be supporting every part associated to the know-how staff you’re by which might embrace:

  • Azure
  • Dynamics
  • Workplace 365
  • Networking
  • Lively Listing
  • Digital Machines

Additionally, you will be supported by our High quality Assurance staff, Area Specialists, and the Coaching and Growth division, to make sure you have a complete induction and coaching program and ship extraordinary customer support.

What you’ll be doing

  • Act because the superior technical contact for troubleshooting buyer points
  • Ship superior technical troubleshooting and problem-solving options for company prospects together with points escalated to the best degree of administration
  • Collaborate with area specialists (SMEs) and escalation managers when extra assist is required
  • Handle essential points by setting buyer expectations, devise and implement motion plans and professionally talk measures to all events concerned
  • Search supplemental coaching to enhance efficiency and develop a specialization

Expertise and expertise you’ll want

  • At the least 1 years’ expertise in a technical or buyer assist function
  • Robust analysis, problem-solving and troubleshooting abilities
  • Capacity to work effectively independently and as a part of a staff
  • Glorious customer support abilities
  • Ardour for know-how and studying
  • Good information of no less than one related know-how

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