- We’re rising quickly and in search of Technical Assist Engineers to affix one in every of our assist groups.
Concerning the Position
- As a customer-facing assist engineer, your function will probably be to supply telephone and email-based technical assist to company prospects whereas guaranteeing ticket decision and buyer satisfaction.
What we’re in search of
- Folks with all ranges of expertise so if you’re simply beginning in your profession or have been a assist engineer or supervisor, that is the function for you.
Working with one in every of our key prospects, you’ll be supporting every part associated to the know-how staff you’re by which might embrace:
- Workplace 365
- Lively Listing
- Digital Machines
Additionally, you will be supported by our High quality Assurance staff, Area Specialists, and the Coaching and Growth division, to make sure you have a complete induction and coaching program and ship extraordinary customer support.
What you’ll be doing
- Act because the superior technical contact for troubleshooting buyer points
- Ship superior technical troubleshooting and problem-solving options for company prospects together with points escalated to the best degree of administration
- Collaborate with area specialists (SMEs) and escalation managers when extra assist is required
- Handle essential points by setting buyer expectations, devise and implement motion plans and professionally talk measures to all events concerned
- Search supplemental coaching to enhance efficiency and develop a specialization
Expertise and expertise you’ll want
- At the least 1 years’ expertise in a technical or buyer assist function
- Robust analysis, problem-solving and troubleshooting abilities
- Capacity to work effectively independently and as a part of a staff
- Glorious customer support abilities
- Ardour for know-how and studying
- Good information of no less than one related know-how